Supplier Code of Conduct
Supplier Code of Conduct


As we continually strive to deliver high performance for our clients, company, its employees and shareholders, Flavour Warehouse is committed to upholding the highest professional and ethical standards consistent with our values. The relationship between Flavour Warehouse and its suppliers is an important component to achieving high performance in our business.

We work hard to choose reputable business partners who are equally committed to high ethical standards and business practices and this Supplier Code of Conduct sets out the standards and practices that apply to all Flavour Warehouse suppliers. It goes without saying that all our suppliers must operate in full compliance with all applicable laws and regulations of the countries in which they operate.

Suppliers are required to comply with this code, and Flavour Warehouse is committed to helping its suppliers comply. In return we expect our suppliers to have written policies and procedures to evidence commitment and to promote best practice and continuous improvement throughout their operations.

1. People

  • Freely chosen employment. Workers must be free to choose their own employment. There must be no slavery, servitude, forced labour or human trafficking. Workers must not be required to lodge identity papers or ‘deposits’ with their employers or labour providers or take out loans as part of their employment agreements and must be free to leave without penalty after giving reasonable notice.
  • No Child Labour. There must be no new recruitment of workers under the age of 15, except where national law imposes a lower minimum age of 14. Where workers younger than this are found to be working, employers must develop or support programmes to help children attend and remain in quality education. Young workers under 18 must not be employed at night or in hazardous conditions and all policies and procedures relating to the employment of young workers must conform to International Labour Organization standards. To ensure that these principles are applied appropriately, all workers must provide valid identification documents to verify their age.
  • Worker rights. Freedom of Association and The Right to Collective Bargaining Workers should be free to form or join trade unions and have the right to bargain collectively. Employers should take an open approach to trade unions and their activities, and workers’ representatives must be allowed to carry out their roles without discrimination. Where the law restricts freedom of association and the right to collective bargaining, employers should support the creation of other forms of meaningful worker representation and negotiation on working conditions.
  • Living Wages. As a minimum, wages paid for a normal working week should meet national legal standards. Workers should be given understandable written information about wages and working conditions before they start their employment, along with details of how their wages are calculated and paid.
  • Reasonable Working Hours. Working hours should comply with national laws. Overtime (time worked in addition to the worker’s normal working hours) should be voluntary and should be compliant with national laws.
  • Regular Employment. Wherever possible, all work should be based on recognised employment relationships established through national law. Obligations to workers under laws and regulations should not be avoided using labour-only contracts, sub- contracting, home-working arrangements, apprenticeships where there is no intention to provide skills training or regular employment, or through excessive use of fixed-term contracts.
  • Agency Workers’ Rights. Agency workers shall be treated in line with national laws and must always be treated with fairness and respect.

2. Values

  • Safe and Hygienic Working Conditions. A safe and hygienic working environment must be provided and, so far as possible, adequate steps taken to prevent accidents and injury to health. There must be access to clean toilet facilities, potable water and, where appropriate, sanitary storage for food. Accommodation, where provided, must be clean, safe and meet workers’ basic needs. We expect our suppliers’ senior management to take a proactive approach to health and safety.
  • No Discrimination. There must be no discrimination in recruitment, pay, training, promotion, termination of employment or retirement based on race, caste, national origin, religion, age, disability, gender, marital status, sexual orientation, trade union membership or political affiliation.
  • No Harsh or Inhumane Treatment. Physical discipline or abuse, the threat of physical abuse, verbal abuse, sexual or other forms of harassment or intimidation is never to be permitted.
  • Bribery and Corruption. Suppliers must comply with the UK Bribery Act and/or any other applicable local anti-bribery or corruption legislation. In connection with any transaction related to the manufacture, distribution or delivery of goods or services to the company or that otherwise involves the company the supplier must not offer, promise, authorise, give, demand or accept any gift, loan, fee, reward or other advantage to or from any person as an inducement; to do something which is dishonest, illegal or a breach of trust; to obtain, retain or direct business; or to secure any other improper advantage. We expect our suppliers to implement appropriate and adequate procedures for their employees to comply with applicable anti-corruption laws and these standards.
  • Gifts and Hospitality. We build long term relationships based on trust and respect. Suppliers should not provide any gift, meal or entertainment to our employees in any situation in which it might influence or appear to influence any employee decision in relation to the supplier. Equally we do not want our suppliers to be influenced or pressurised in turn through the acceptance of inappropriate gifts or hospitality. If someone tries to do this to you, always tell us. We require our staff to record gifts and hospitality given or received by them.
  • Conflicts of Interest. A conflict of interest occurs when your private interests interfere, or appear to interfere, with our best interest. Suppliers should avoid any interaction with any of our employees that may conflict or appear to conflict with that employee acting in our best interests. By way of example, suppliers should not employ or otherwise make payments to any Flavour Warehouse employee during the course of any transaction between us (other than pursuant to the company contract). If a supplier employee is a family relation to any Flavour Warehouse employee or if a supplier has any other relationship with a Flavour Warehouse employee that might represent a conflict of interest, the supplier should disclose this fact to the company or ensure that our employee does so. Suppliers must also make us aware of any organisational conflicts of interest that could prohibit us from pursuing future work with the same client.
  • Competition and Anti-Trust. Competition and anti-trust laws prohibit a variety of business practices that restrict free and fair competition, such as bid rigging, price fixing, cover pricing or market sharing. Violations of such laws are very serious, and can result in significant fines and other penalties, including debarment. Individuals can face prison. We are committed to free and open competition in our markets and suppliers must not engage in anti-competitive practices in violation of competition or antitrust laws.
  • Intellectual Property Rights. Suppliers must respect the intellectual property rights of others.

3. Environment

  • Environmental impacts. Flavour Warehouse Ltd is committed to minimising its impact on the environment. We expect our suppliers to share the same commitment and to comply with all applicable environmental laws and regulations in the country of operation. Suppliers should continually seek to minimise their environmental impacts in areas such as greenhouse gas emissions, energy efficiency, and efficient and non-wasteful usage of resources.

4. Assets

  • Financial Integrity. Our employees should never engage in any activity that is designed, or can be reasonably construed, to perpetuate a fraud or evade taxes. We expect our suppliers to meet these same standards. Fraud is a criminal offence in most countries. Whilst its definition varies across these countries, fraud always involves deception and dishonesty. It’s fraud when you deliberately try to deceive someone, act dishonestly or abuse your position to gain any kind of material advantage, or use or involve anyone else to do so. Fraud is usually carried out for profit, or to obtain money, property or services unjustly. It can involve defrauding the company or a third party. Our Suppliers will never knowingly seek to gain any advantage of any kind by acting fraudulently, deceiving people or making false claims, or allow anyone else to do so on your or our behalf.
  • Confidentiality. Information for us is confidential if it has value to us and is not publicly available. Our employees have an obligation to keep confidential information safe and make sure it never gets into the wrong hands. We expect supplier to protect the confidential or propriety information for all Flavour Warehouse group companies and that of other organisations. This means taking all due care in handling, discussing or transmitting sensitive or confidential information that could affect the company, its employees, its companies, the business community or the general public.
  • Personal Information. Suppliers must ensure that all personal information is controlled in accordance with, and their data and information systems comply with, applicable laws and regulations.

Flavour Warehouse reserves the right to do such things, announced or unannounced to ensure compliance with this code. We will periodically review and update this code and suppliers should refer to our website for the most up to date version. If you have any questions or wish to raise any concerns, you should contact us at